Qcoach

Call Recording - Agent Quality Monitoring & Scoring

Qcoach Evaluate Agent Quality Monitoring & Scoring, easy to use & cost effective agent evaluation

Qcoach Evaluate is an Agent Quality Monitoring & Scoring solution that is of equal standard to the major solutions such as Nice, Verint or Witness, and much more cost effective.

Qcoach Evaluate Agent Quality Monitoring & Scoring solution consists of the following components:

• Designing the organization – create the organizational family tree to report analysis at different levels.
• Design the evaluation template – list the assessment criteria and weighted values for each element.
• Evaluate the call– using the assessment template.
• Add audio bookmarks - illustrate the strengths and weaknesses with segments of from the call
• Analysis – built in reports to analyze multi-level strengths and weaknesses, trends etc.
• Coaching – review the evaluations online with the learner and agree improvement goals.

Qcoach Evaluate Agent Quality Monitoring & Scoring is software only, is very easy to use, a minimum of 5 licenses can be purchased or added as the call center grows.

Qcoach Evaluate Agent Quality Monitoring & Scoring solution can be used across multiple sites and includes its own SQL database.

Online consulting and training services are available from and charged hourly. Modules include designing the evaluation template, evaluation skills training and training in giving positive feedback.

Please contact us to arrange for an online demonstration of the Qcoach Evaluate Agent Quality Monitoring & Scoring solution.