0800 652 4037MX Digital
Reap the benefits of a unified multi-media contact centre while protecting
and maximizing your current technology investments
Our customers are our lifeblood. Everything we do is focused around delivering an exceptional service. To demonstrate our belief in delivering consistent value, MX Digital has developed a set of commitments upon which all of our actions, decisions and relationships are based:
- We guarantee to meet all customer requirements on each project on time, within budget and above the customer's expectations
- We measure our success by the impact of the technology in the customer's business
- We train and develop exceptional people who are driven by a shared commitment to customer excellence
- We only work with market leading platforms and applications
At MX Digital, we are not tied to any single manufacturer. We constantly search the marketplace on behalf of our customers, to ensure that we only work with partners that deliver the best technologies and services. Our strategic business partnerships are based upon:
- Their position in the marketplace
- The technical performance of their platforms and applications against our customers' requirements
- Their commitment to MX Digital and our customers
- Their level of investment in research and development, providing our customers with the reassurance that their products will remain at the forefront of technical innovation into the future
MX Digital Position Statement
- Founded in 1999
- Strong industry experience
- New, innovative technology
- Stable financial position
- Proven unified architecture platform
- Unique value proposition
- Consistent profitable growth
- Strong partnerships with leading technology providers
Contact Centre Expertises
- Focused on delivering and supporting contact centre solutions
- Integrated leading-edge sophisticated contact centre technology
- Experienced in the contact centre marketplace
- Distinguished as one of the few companies that sells, implements and supports contact centre solution
- Multi-skilled with extensive knowledge in deploying telephony, multi-media, desktop, databases, and reporting solutions
Reputation
- Founded in 1999, with over 20 years of experience integrating with telephony,
desktop, networks, and databases - Consistently delivers on our promises
- Strives to be our customers and partners partner of choice
- Installed customer base of over 60 contact centre customers
Innovation
- MX Digital is a company in the Contact Centre technology space
that can offer both a comprehensive multi-media solution, and one that includes integration to other applications - Provides a unified product platform for complete customer interaction management including telephony, email, text, web call back, contact management, desktop, and reporting as well as the services and training to support it
- Offers browser- based agent and supervisor application
- Delivers integration and migration capabilities which allow companies to build a bridge from today to the future (e.g. CTI to IP) which maximises investment protection for our customers
- Possesses the ability to adapt to changing market conditions to deliver proven solutions