0800 652 4037Home Based
Call Centre Agents
Within your business
Flexible scheduling using part time workers
and non-standard scheduling to reduce costs.
To find out more...
MX Digital's hosted multi-media contact centre system allows businesses to run home- based agents in the same way as they do office based employees.
MX Digital makes Homeshoring a reality
With IP telephony and MX Digital's hosted software, using remote agents has become a cost-effective alternative. A contact centre can now be made up of a group of people working from their homes, being managed and monitored by a manager/supervisor in any location. Virtual contact centres are a reality with home-based agents. Incoming calls can be routed to them seamlessly as if they were all working together in the same building. Home-based virtual contact centres constitute one of the fastest growing trends in the Contact Centre market.
MX Digital's hosted solution allows you to locate your agents wherever it makes the most sense - in multiple centres or even at home - and manage them all with one network, one set of business rules, and one set of reports. MX Digital's Virtual Contact Centre technology can distribute calls across multiple office, and mobile, as well as home-based agents.
Home-Based Call Centre Agents/ Remote Agents
Inbound and outbound call centres can use VoIP (Voice over Internet Protocol) and SIP (Session Initiation Protocol) to support remote agents. Using remote call centre agents makes it possible for call centres to attract high-performing agents from a wider geographical range and allows staffing flexibility.
Benefits
Many organisations are now embracing the concept of of home-based call centre agents.
MX Digital's Virtual Contact Centre creates a single system image for your whole enterprise regardless of the number of sites you may have or the locations of your agents. Virtualisation increases agent efficiency and reduces complexity. MX Digital provides a single point of access from any PC to create and change IVR scripts, call flows, agent skills, group assignments, and quality of service targets, as well as review and recordings. A single MX Digital platform unifies multiple business units, each enjoying a virtual call centre staffed by agents across multiple locations, anywhere within your enterprise or within outsourced facilities.