Hosted Services contact center call centre predictive dialling predictive Dialling and Blending solutions Automatic Call Distribution, Voice Mail, Call Recording, Online E-Mail Management to all communications problems from Mxdigital

Hosted Services

MX Digital is especially strong in the UK for network-based Hosted multi-media contact centre technology. This is because as an independent company we have sourced the best technology partners and products. As an independent company we developed a strong technology partner base and in-house expertise to sell and support best of breed hosted Multimedia Contact Centre solutions. This now makes UK based Contact Centres easy to set up and cost effective to run.

MX Digital’s multi-tenant, multi-media hosted contact centre, hosted call centre and hosted IP-PBX system unifies all communication channels, including Telephone, Email, Text, Video, and Web. The hosted platform operates in a VoIP environment to deliver a QoS computer to computer communications for both inbound and outbound applications. All a contact centre needs to access the system is a browser and a USB headset, IP phone, soft phone or standard PBX phone.

MX Digital’s on-line hosted service offers a complete and robust set of contact centre systems such as:

Automatic Call Distribution (ACD)
Interactive Voice Response (IVR)
Hosted Predictive Dialer, Hosted Preview Dailer, and Hosted Progressive Dialler
Predictive, Preview, and Progressive Dialler
Campaign Management & Interaction History
Multimedia Recording & Quality Monitoring
Email Management
Web Chat & Web Collaboration
Video Conferencing
Administration & Reporting.

MX Digital’s hosted contact centre, hosted call centre and hosted IP-PBX technology is the ideal platform for both Virtual and Enterprise contact centres. It offers a complete and robust set of features and functions that can address most customer contact requirements or contingencies.

FEATURES:

Incoming telephone calls with interactive voice response (IVR) and live agents.
Outgoing telephone calls with hosted preview dialer, hosted progressive dialer, and hosted predictive dialling.
Computer calls from the Web with keyboard chat, joint browsing, voice, video, and collaboration.
E-mail messages.
Voice and fax messages.
Universal queues and routing rules for all media.
Unlimited queues and agent groups.
Skills-based routing.
Intelligent priority handling.
Web-based, location-independent agents.
Web-based administration and supervision.
Open database connectivity.
Real-time and historical reporting.
Graphical application development tools.
Interaction history for all media.
Recording and quality monitoring for all media.

BENEFITS:

No capital expenditure.
No hardware and software costs.
No maintenance support services costs.
No installation or integration headaches.
No training and administrative costs.
On Demand rental service.
Multi Tenancy allows 100% secure data at all times.
Multi Channel communication through voice, email and web.

MX Digital’s hosted contact centre, hosted call centre and hosted IP-PBX technology is housed in a number of state-of-the art Data Centres across the UK, known for their comprehensive facilities and high level of security. The hosted platform operates in a VoIP environment to deliver computer to computer voice & data communications for both inbound and outbound applications.

Our monthly subscription charges are subject to your specific technology requirements and number of concurrent users etc.