MX Digital provides multi-media Hosted Contact Centre, Hosted Call Centre, Hosted Dialer and Hosted IP-PBXsolutions. We work as an advisor to customers to support and advise them on any technology or solution within their Hosted contact centre. We can develop and integrate with existing systems as well as introduce and expand new solutions and processes. Our multi-media Hosted Call Centre, Hosted Dialer and Hosted IP-PBX solutions include:
- Automatic Call Distribution (ACD).
- Hosted Predictive Dialer, Hosted Progressive Dialer & Hosted Preview Dialers.
- Predictive, Progressive & Preview Dialers.
- Interactive Voice Response (IVR).
- Speech / Voice Recognition.
- Call / Voice Recording & Quality Monitoring.
- Email Management, Web Self-Service & Knowledge-base solutions.
- Web Chat, Web Collaboration & Web Call-Back.
- Customer Relationship Management (CRM).
- Workforce Management / Optimization.
- Hosted IP-PBX Telephony Systems
- Interactive Voice Messaging
Want improved communication with your customers, achieving productivity and efficiency gains at the same time? The answer is with MX Digital, expert in inbound and outbound multi-media contact hosted contact centre,Hosted Call Centre, Hosted Dialer and Hosted IP-PBX solutions.
THE WAY that a company interacts and communicates with its customers is imperative to its long term business success. Increasingly, organisations are employing advanced communications mechanisms to streamline the customer interaction process. While this can lead to efficiency improvements, it may not always lead to a better customer service experience - unless it is introduced by the right team of technology specialists. This is where MX Digital, a company that is dedicated to helping companies improve the way they interact with their customers, marks itself out from many of its competitors.
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Hosted Diallers Benefits articles -
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Harness new channels to communicate with your customers -
CONTACT™ adds SMS/text messaging, email, web chat and fax communication channels to your contact centre environment.
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Centric Hosted Contact Centre
with Hosted Microsoft Dynamics CRM 4
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Centric Hosted Contact Centre
Integration with Microsoft Dynamics CRM
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Centric Hosted Contact Centre
Integration with Salesforce.com CRM
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Centric Hosted Contact Centre
Integration with Salesforce.com CRM
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Qcoach Evaluate
Agent Quality Monitoring & Scoring.
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Free technology review
Apply for a free check on the effectiveness of your existing contact centre technology.
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FINANCE AVAILABLE - Tailored lease packages
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TRAINING SERVICES ? MX Digital provide the highest levels of quality training
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Compliance with Ofcom's dialling regulations
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