At MX Digital we use the latest communications technology to bring about improvements in the customer relationship process, whether by phone, e-mail, text, the web or fax. Our expertise is in both inbound and outbound call handling including predictive dialling and contact centre solutions comprising call-blending, IVR, call recording and reporting."

Unlike traditional technology vendors, MX Digital has the ability and expertise to provide an end to-end solution, as opposed to just supplying technology. Moreover, while many of our competitors tend to be manufacturers or resellers, we are an independent distributor and, as such, provide value-added services. We look at customers on an individual basis and provide a best fit solution based on their budget, IT systems, numbers of staff and other factors. Ultimately, we're looking to provide clients with a total solution and a complete end to end service."

MX Digital assess clients' business goals and strategy, including their objectives and the technology required to satisfy these objectives. Once the entire solution has been implemented the company conducts periodic performance health-checks and audits to ensure the original expectations and ongoing development of the client's contact centre are meeting organisational requirements.

MX Digital has provided unified multi-media call contact centre solutions for businesses involved in customer services, telemarketing, telesales, collections, fund-raising, and other mission-critical customer contact activities."

As an established contact centre solutions provider, MX Digital's products and services are used in hundreds of call centres within the public services, financial services, retail, healthcare, utilities, and service bureau industries.

MX Digital also take pride in providing a personal service - we take ownership of the customer and the life cycle we have with them. We work in partnership with them and act as an extension of their business, providing them both technology and the appropriate service and support.

Being available around the clock is, of course, a pre-requisite for many of the clients of MX Digital. Thus the company is operational from 8am to 10pm, and offers 24 hour support. IP technology is, of course, the way forward in communications technology and MX Digital has been introducing this to customers and enabling them to understand the benefits for IP technology.

You can be assured of quality tailored solutions from MX Digital. We embrace all the latest technologies and deliver them to clients in clear proposition that's right for their business."

Unlike most companies MX Digital has offer a complete turnkey solution from initial install through to complete ongoing support via our account managers and service teams. The result is a simple yet effective individual solution to a client's contact centre requirements.