0800 652 4037Our Services
For your solution
Strategic skills and technical expertise
to maximise the return on your business investment
in MX Digital technology.
MX Digital has the technical expertise to provide an end-to-end hosted call centre and hosted IP-PBX solutions, as opposed to just supplying technology. We implement, through a project timeline that fits within our customers' specified requirements, a schedule of progression delivered by our project management team, who work closely with your people, to guarantee a seamless transition. Once the entire solution has been implemented, we conduct periodic performance health-checks and audits to ensure that the original expectations and ongoing development of your hosted contact centre, hosted call centre, and hosted IP-PBX, are all being achieved.
Why MX Digital?
At MX Digital, we believe that customer service begins before the initial sales call, and continues throughout the life cycle of the business relationship. MX Digital provides uninterrupted consultation and support services - 24 hours a day, 365 days a year via the web, telephone, MS-Messenger, email and SMS text messaging, remote computer access, and on-site tasking. In addition, MX Digital offers a leading-edge online solutions database that contains informational documents and other tools that can help diagnose and resolve issues.
We provide the strategic skills and technical expertise necessary to maximise the return on your business investment in MX Digital technology. Our consulting services help businesses achieve the right balance between people, processes and technology, and our consultants have years of experience in successfully addressing complex business challenges.
At MX Digital, we are committed to delivering a personalised service in a collaborative environment in which we want to work with you and your team to ensure a full understanding of the challenges you face. We are committed to building long term relationships with our clients, evolving with you to provide training and development as well as new solutions to the changing problems that your business faces.
Support Services
Professional
Services
MX Digital's professional services group provides consulting and integration services to MX Digital customers, offering consulting expertise on agent desktop automation, database integration, call flow automation, project management, and other services to help enhance hosted contact centre, hosted call centre and hosted IP-PBX productivity and maximize the value of MX Digital solutions.
Training
Services
MX Digital is dedicated to fulfilling your ongoing training and educational needs, and designs our programmes to help maximise the power and capabilities of any MX Digital Technology product. Training is delivered in a format which allows individuals to apply what they have learned immediately, in any hosted contact centre environment, and covers the full spectrum of the solutions which our products can offer. Advanced courses are also available for management personnel to help the effective planning and execution of your corporate strategies by using MX Digital products.
Support
Services
MX Digital offers warranty, support and service options to all its customers. Using leading case management and diagnostic equipment, MX Digital support centre provides end to end problem resolution, through telephone support requests, e-mail or through the web. The full spectrum of problems can be dealt with 24 hours a day, 365 days a year, and, with a clear escalation process, customers are ensured a timely resolution to all issues.
Consultancy Services
Consultancy
Service
MX Digital recognises that your technology investment is a critical decision, one that will impact your business for years to come. Working in partnership with MX Digital can help you increase productivity by maximising your return on investment.
Health
Check
If your outbound operation is not providing a satis- factory dialler performance, we have a remedy. An independent Health Check by one of MX Digital's dialler experts will highlight any process or functionality problems and show you how to improve productivity and efficiency. This will give you a thorough understanding of the dialler's use and identify any immediate action required to improve performance.
Operation
Review
Based on operational and technical knowledge as well as "hands on" experience, our Operational Review offers an analysis of your system's ability to meet your business objectives and customer needs. Working closely with you to minimise any disruption to your day-to-day operations, our technology specialist will carry out an on-site assessment of your current hardware, software and operating procedures.
MX Digital recognises that our customers' success is significantly dependent on the quality of the training they receive as well as the level and method of support provided by MX Digital. Our support starts at time of sale and continues through the solution life cycle. The focal point for support after a system is installed is the MX Digital Support Centre. Our Support Centre engineers provide expert assistance on technical issues related to all MX Digital products. Our Help Desk services also provide remote diagnostics for problem resolution. Generally, all calls are taken live by the Support Centre Help Desk technical representative.