Strategic skills and technical expertises to maximize the return on your investment.

MX Digital has the technical expertises to provide an end-to-end hosted call centre and hosted IP-PBX solutions, as opposed to just supplying technology. We implement through a project timeline that fits within our customers specified requirements, a schedule of progression to be delivered by our project management team, who will work closely to guarantee a seamless transition. Once the entire solution has been implemented we conduct periodic performance health-checks and audits to ensure that the original expectations and ongoing development of your hosted contact centre, hosted call centre and hosted IP-PBX are being achieved.

MX Digital believes that customer service begins prior to the initial sales call and continues throughout the life cycle of the business relationship. MX Digital provides uninterrupted consultation and support services - 24 hours a day, 365 days a year via the web, telephone, MS-Messenger, email and SMS text messaging, remote computer access, and on-site tasking. In addition, MX Digital offers a leading-edge online solutions database that contains informational documents and other tools that can help diagnose and resolve issues.

We provide the strategic skills and technical expertise necessary to maximise the return on your business investment in MX Digital technology. Our consulting services help businesses achieve the right balance between people, processes and technology, and our consultants have years of experience in successfully addressing complex business challenges.

At MX Digital, we are committed to delivering a personalised service in a collaborative environment we want to work with you and your team to ensure a full understanding of the challenges you face. We are committed to building long term relationships with our clients, evolving with you to provide training and development as well as new solutions to the changing problems that your business faces.

MX Digital's services can help you resolve all your communications problems, including:

Professional Services:
MX Digital’s professional services group provides consulting and integration services to MX Digital customers, offering consulting expertise on agent desktop automation, database integration, call flow automation, project management, and other services to help enhance hosted contact centre , hosted call centre and hosted IP-PBX productivity and maximize the value of MX Digital solutions.

Training:
MX Digital is dedicated to fulfilling your ongoing training and educational needs and designs our programmes to help maximise the power and capabilities of any MX Digital Technology product. Training is delivered in a format which allows individuals to apply what they have learned immediately, in any hosted contact centre environment, and covers the full spectrum of the solutions which our products can offer. Advanced courses are also available for management personnel to help the effective planning and execution of your corporate strategies by using MX Digital products.

Support Services:
MX Digital offers warranty, support and service options to all its customers. Using leading case management and diagnostic equipment, MX Digital support centre provides end to end problem resolution, through telephone support requests, e-mail or through the web. The full spectrum of problems can be dealt with 24 hours a day, 365 days a year, and, with a clear escalation process, customers are ensured a timely resolution to all issues.

MX Digital recognises that our customer’s success is significantly dependent on the quality of the training they receive as well as the level and method of support provided by MX Digital. Our support starts at time of sale and continues through the solution life cycle. The focal point for support after a system is installed is the MX Digital Support Centre. Our Support Centre engineers provide expert assistance on technical issues related to all MX Digital products. Our Help Desk services also provide remote diagnostics for problem resolution. Generally, all calls are taken ‘live’ by the Support Centre Help Desk technical representative.