Softcom
On-Demand Business Analytics and
Reporting for the Contact Centre
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Real-time business forecasting,
sales updates, information tracking
and performance monitoring.
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MX Digital is pleased to introduce a family of innovative products from Softcom Technologies Corporation, that will allow you to maximize your contact centre productivity and enhance your bottom line. With a full suite of products designed for today’s global economy, MX Digital is now able to provide enterprise-wide robust, analytics solutions to new and existing customers.
MX Digital Analytics and Reporting Product Suite includes real-time business forecasting, sales updates, information tracking and performance monitoring:
Dashboard Pro
Analytics tools with performance monitoring at your fingertips.
KPI Builder
Simple to use quick KPI creation tool for end-users.
Report Builder
Simple to use quick report creation tool for end-users.
OLAP
Flexible data manipulation with powerful drill-down capabilities.
Report Writer
Create the most complex reports for print or web viewing.
Report Scheduler
User-defined parameters for scheduling report delivery.
Our Analytics and Reporting solutions empower organizations to view their business data and business operations in new ways, providing them the opportunity to rise above their competition. With years of Call Centre expertise and a clear, focused approach to customer solutions, MX Digital can help you deliver the results your company is looking for. Our suite of fully scalable, integrated Analytics and Reporting solutions are designed for end-to-end information access from standalone to enterprise-wide applications.
MX Digital provides leading-edge solutions and expertise for optimum business performance and bottom line improvements in the Contact Centre industry. Our highly skilled Professional Services team will assist you in determining which solutions best fit your specific needs. We offer comprehensive solutions that include end-to-end analytics and reporting. Our experienced services team will work with you to meet your specific business and technical requirements throughout the entire lifecycle of the project.
MX Digital can assist you with:
- Operational overview
- Existing technology
- Getting up to technical speed
- Growth strategy
- Implementation needs
For more information, please download the Softcom product PDF
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