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More about Speech Analytics Solution
Speech Analytics
Speech analytics provides a consistent and efficient means of extracting information
previously locked away in call recordings.
What is happening in my Callcentre?
Many organisations are conducting significant volumes of their business on the telephone. Within the conversations taking place their customers reveal information that is often left undiscovered, for example, intelligence on your competitors, the perception they have of you product/service or even the opportunity to save costs while conducting business. Call recording is capturing these interactions but due to the volume of calls it is impossible to listen to all the calls and extract the hidden intelligence contained within such a growing archive. Speech Analytics solves this problem by providing a method of analysing the recordings for valuable business intelligence. MX Digital is able to offer a variety of Speech Analytics solutions to suit your business needs.
Speech Analytics
Speech Analytics Solution
In today’s highly competitive business environment every customer interaction is an opportunity to learn something, take that learning and turn it to your advantage. So are you making the most of the value locked up in your call data?
MX Digital can provide significant business benefits to your organisation improving the quality of your customer interactions, releasing additional value from the information contained in your calls and ensuring that any regulatory commitments are met.
Speech Analytics Cloud Based
Cloud Based Analytics is designed to deliver the insights needed to meet the challenges faced in customer contact environments. Whenever a telephone interaction is recorded a valuable source of business intelligence is created. This intelligence is only useful if it can be detected, analysed and distributed to those that need it. Scalability, flexibility and reliability are key features of the solution enabling the user to control the cost of implementation and use. It is easily customised to meet the needs of the business and to ensure the highest levels of availability for truly valuable business intelligence on the desktop.
Speech Analytics Technology
MX Digital provides a market leading phonetic audio search engine representing a significant advance over speech-to-text engines because our searches are based on matching phonemes - one of the building blocks for the way a word sounds - rather than the specific spelling and matching of a word. True phonetic based audio search systems do not use a finite dictionary to produce a transcript that is subsequently searched. MX Digital retains the intelligence in the audio by creating a phonetic index of the audio stream. This makes possible a much wider range of applications to unlock intelligence in both real-time and recorded audio applications.
What Next. To receive more information about our Speech Analytics or any of the services associated with this offering don't hesitate to get in touch now.
Not the right solution for your business? Have a look at MX Digital's otherTechnologies