0800 652 4037Success stories
Reap the benefits of a unified multi-media contact centre platform
while protecting and maximising your current technology investments.
At MX Digital our aim is clear: we believe that to achieve return from your investment in technology products and services, it must be linked to defined business objectives and measured against them. Who better to tell you about our successes than the clients we already work with? There's no need to take our word for our service ethic, hear exactly how MX Digital can help, from the people who matter most to our business: our customers.
Financial services
Boost sales
Our client, a leading workers co-operative insurance company, founded in 1908, now has more than 3,900 employees and revenues in excess of £1 billion. The company came to MX Digital as they needed to expand their busy telesales operation to accommodate the increased demand from a rapidly growing automatic insurance division. MX Digital introduced the Ensemble Pro multimedia contact centre system and its software has enabled existing staff to increase their workload, while remaining flexible enough to accommodate business growth. MX Digital has achieved: 25% increase in outbound sales calls, a significant rise in sales and a solution to long term scaleable call management.
Increase contact rates
Our client, a leader in sub-prime mortgage lending and servicing, approached us to help them increase contact and collection rates, while raising agent productivity and improving the quality of customer service. MX Digital introduced the Unison call management system with blending software, making efficient, cost-effective handling of inbound and outbound customer contacts possible. MX Digital has achieved: 40% increase in contact rates within six months. Inbound and outbound call handling campaigns were integrated with a 7% decrease in abandon rate within 8 months. Additionally, a 340 basis point reduction in 30 day delinquency ration was also achieved within two years.
Enhance service levels
Our client, an internet-based indirect car financing company, was concerned with increasing the efficiency of its collections efforts to reduce the rate of delinquency of loans it had granted. MX Digital introduced the Ensemble Pro Contact Centre Management System to provide a comprehensive contact centre solution. MX Digital has achieved: agent productivity increased by 300%, reduced rates of loan delinquency, increased contact centre efficiency and connections to the right parties.
Increase productivity
Our client, a division of a major bank, handles a number of credit card processes, including applications, customer services and account management. The challenge was to adapt existing work practices to fit a new call centre structure, while maximising the use of existing resources and technology. MX Digital introduced the Ensemble Pro Contact Centre Management System to increase productivity through its smart button technology. MX Digital has achieved: a 300% increase in agent productivity, a 7,500% increase in promises to pay, a decrease in the number of overdue accounts and a decrease in written off debts.