Trinicom T5™ web based multi-channel customer interaction software

Trinicom 5 | Features | Benefits | Implementing| Trinicom Demo| Demo Software

Trinicom T5™ web based multi-channel customer interaction software

• Out perform current service levels and improve customer satisfaction.
• Gain an insight into your customers needs, reduce churn, improve customer retention.
• Reduce the cost to handle customer enquiries.
• Empower customers to obtain instant answers to typically 50% of common questions 24/7 from a knowledge base.
• Provide efficient, accurate consistent and faster (up to 25%) responses across all channels: web-mail, email, phone, web-chat, face-to-face enquiries, fax and white-mail.

Uniquely the Trinicom T5 application suite is cost effective for just 10 agents yet it is fully scalable. It can handle multiple business operations or brands. Customer enquiries and in-house information can simply be converted into the knowledge base. Contingency information can also be securely prepared and simply published to the knowledge base by administrator level ID and password – there is no manual FTP process. All customer enquires irrespective of channel can be time managed against service level agreements. Intelligent email routing, based on key word(s) or reference number, directly places enquires in the best hands. Inter-departmental email communications can be managed. And a record of customer enquiries, across all channels is provided. Not least the software is simple to use for agents and supervisors. Real-time performance monitoring and reporting for supervisors and managers functionality is included. The solution can be supplied on a customer premise server but the majority of the installed base (130 sites) has chosen the hosted version for its low cost and location independence. This makes the hosted solution ideal for single or multiple office contact centres which employ home workers.