Trinicom 5 | Features | Benefits | Implementing| Trinicom Demo| Demo Software

Trinicom 5 benefits

  		•

    T5’s advanced knowledge base technology improves the accuracy, accessibility and
    consistency of customer service information across all contact channels.
  		• Simplified central update of knowledge by a supervisor reduces the costs of managing
    service information for multiple communication channels.
  		• Web self-service lowers the cost of service and increases customer satisfaction and
    retention.
  		• Significant reductions in e-mail traffic and inbound phone calls deliver greater contact
    centre efficiency.
  		• T5’s E-mail response management module typically reduces e-mail handling time by
    30% and improves the customer experience.
  		• By supporting agents with a readily searchable knowledge base and access to customer
    history details, T5 empowers them to deliver a higher quality of service and reduces the
    training requirement.
  		• The service chat module capitalises on customers’ increasing familiarity with web chat
    and helps agents multitask for maximum efficiency.
  		• Extensive reporting and analysis functions give valuable insights into customer preferences
    and provide vital performance data for more effective contact centre management.
  		• Based on proven technology, T5 integrates seamlessly with other contact centre applications
    and implementation is not a major IT project.
  		• T5 delivers an excellent return on investment, within an average of six months.