Trinicom 5 | Features | Benefits | Implementing| Trinicom Demo| Demo Software

Trinicom 5 features

Web self-service
Publishing T5’s central knowledge base on your company website enables customers to find answers to their queries quickly and easily via the internet. Providing this facility 24/7 typically cuts e-mails to customer service by around 50% and phone calls to the contact centre by 5–10%.

E-mail response management
This module ensures that incoming e-mails are routed correctly and constantly monitors service levels. T5’s central knowledge base contains standard answers to FAQs and helps agents give error-free, bespoke responses up to 25% faster.

Call Management
By enabling agents to find answers to common questions more quickly, T5 helps reduce call times and increase call centre efficiency. The knowledge base can also support agents by storing scripts developed for more complex scenarios.

Web chat
The increasing popularity of web chat makes this a valuable module, offering customers fast access to specific support. Agents can multitask, running simultaneous service chat sessions for maximum efficiency.

Analysis and reporting

T5’s comprehensive analysis and reporting functions provide all the information needed to manage the effectiveness of your contact centre and monitor the contact behaviour and service satisfaction of your customers.